The story of Medical Solutions Supplier actually begins in the Bensonhurst section of Brooklyn, New York, where Steve Kantor learned the values that have guided him throughout his life. It was in this close-knit community where his teachers played mahjong with his mom and he’d enjoy a nightly catch with his dad that he learned four words that would become the core value of his life – and eventually, his company: “Do the right thing.”
This refreshingly simple concept has anchored the growth of Medical Solutions Supplier since its humble beginnings as a two-person operation in the basement of a Glen Mills, PA town home. In between Bensonhurst and Glen Mills, however, was an all-important period that began at the University of Maryland, where Steve pursued a degree in math and computer science. It was the early 70’s and Steve was in the forefront of this groundbreaking technological era, writing computer programs and designing systems. His entrepreneurial spirit flourished as his skills were in demand as an independent contractor, writing systems for a variety of clients. Upon developing a claim-processing program used by a hospital outpatient facility, it occurred to him that this same system could prove effective in a doctor’s office setting. This ability to create a billing system – and get paid – led to a contract in Pennsylvania, and ultimately, the formation of Medical Solutions Supplier in 1994.
Why did he choose to focus on compression pump therapy? Because the results are so evident. “Since 2004 alone, we’ve helped over 25,000 patients. The pump therapy mimics what the body should be doing, and the thousands of patient testimonies of being mobile once again, or the ability to wear normally-sized shoes – or more dramatically, of avoiding amputation – these are the reasons why we do what we do each day.” This same message is echoed by each member of the Medical Solutions Supplier team.
The focus on patient well-being is at the heartbeat of the company, which has now grown to almost 70 employees. “The only way to grow was to delegate, and I have surrounded myself with incredibly talented people who share common core values.” Steve is quick to credit his wife, Renee, for her constant support and the sacrifices she was willing to make to enable him to pursue his vision for MSS. “My family is everything to me. I am blessed to share my life with the best partner imaginable, and my daughters Jayme and Chelsey are a constant source of pride for me.” Jayme is a successful attorney who performs as a singer in her free time. Chelsey was MSS’ first sales representative and is a loving mom to Steve’s only granddaughter, Lexi. Though grateful for the success he has enjoyed in business, to Steve these treasures are greater than any professional accomplishment.
Executive Team Leader
An avid reader inspired by the insights of experts such as Verne Harnish, Jim Collins and Gary Hamel, Joseph Carberry’s career began in telemarketing and sales. In his early 20’s, he was already a top account executive for an environmental health and safety-training firm in Philadelphia.
“While playing golf one day with my friend Steve Kantor who is the President and Owner of Medical Solutions Supplier, he mentioned his desire to expand the Company’s sales. Unsolicited but inspired, I began to write a business plan to hire, train and support a full-time sales team.” When Steve Kantor read the plan, he invited Joseph to join the MSS team. With only a laptop, a cell phone and a folding table, Joseph's journey with Medical Solutions Supplier began in 2004. “What began in the basement of my friend Steve Kantor’s town home with just three employees now employs approximately 70 people and encompasses a space about five times the size of the original location.”
A key to the success of Medical Solutions Supplier has been Joseph's belief in creating an environment that empowers employees individually. “If you establish that kind of corporate culture, you’ll get a whole new level of creativity, passion and ideas. In today’s world, you can’t afford to stifle the creativity of the people in your organization for the sake of managing them to get a task done on a daily basis.” On the strength of this corporate culture, Medical Solutions Supplier will be positioned for success no matter what the future may bring.
Those who have enjoyed working on Joseph's team often cite his positive outlook, his inspiring leadership style and his willingness to consider “out-of-the-box” solutions to challenges. Not a fan of micromanagement, he believes in empowering his teammates to fulfill their professional and personal potential. He was recognized in 2012 as the Main Line Chamber of Commerce’s “Emerging Leader of the Year,” which received widespread press coverage, including articles in the Philadelphia Inquirer, Main Line Times and West Chester Daily Local News. He has also led Medical Solutions Supplier to five consecutive "Top Workplaces" distinctions by Philly.com and in 2016, the Company was also named to the Philadelphia Business Journal's "Best Places to Work."
A technology whiz, he is always sought after for “app information” or advice on the latest gadget. He enjoys driving his Harley and won’t hesitate to whip out his iPhone to show you the latest photos of his daughter, Olivia; son, Grayson or wife, Jennifer – three of his top reasons for the perpetual smile you see on his face.
National Sales Team Leader
Ed Davis joined Medical Solutions Supplier in December 2012 as a Compression Therapy Consultant, taking over the Eastern Pennsylvania Territory. He previously served as the Phamaceutical/Biotech Key Account Manager for Acco Brands.
Born and raised in Doylestown, PA, Ed still calls this Bucks County community his home. He and his wife Danielle and daughters Reese, Ella and Nyla love the outdoors, and Ed coaches many of his daughters' activities, while particularly enjoying their hobby of Irish dancing! In his spare time, this lifelong fly fisherman travels all over North America to discover beautiful places to fly fish. He's even participated in a Fly Fishing tournament series in the Florida Keys called the "RedBone" that is dedicated to the cure of Cystic Fibrosis. Ed also volunteered at the 2014 VA Wheelchair Games in Philadelphia, PA.
Ed's rise within the Medical Solutions Supplier organization is a credit to his outstanding work ethic (and some say, his amazing brownie recipe!) "MSS is like family to me," says Davis. "There are many organizations who talk about ethics, principles and the importance of doing the right thing. MSS doesn’t simply talk that talk - we walk the walk every single day. Patients and people have always come first for 20 years, and they will for 20 more."
Colleen Fitzpatrick joined Medical Solutions Supplier (MSS) in the fall of 2014. Colleen brings an exceptional and polished skillset to the team. In addition to being the force that keeps Executive Team Leader Joseph Carberry organized, she brings her unique brand of fun to the office. In 2016, The Fun Dept., a Delaware training and consulting firm, awarded MSS with the Winning Workplace Culture Award. This award reflects Colleen’s commitment to making the office environment at MSS enjoyable and she continually seeks ways to enhance the quality of the workday for everyone. From creative team-building exercises to barbecues on the Company’s campus, birthday celebrations and other surprisingly thoughtful gestures, Colleen’s work is the embodiment of the Company’s Core Values and strengthens the team spirit that fuels MSS.
The first line of the Holstee Manifest says, “This is your Life. Do what you love, and do it often.” This hangs in Colleen’s office as a constant reminder to make the most of each day.
Colleen and her husband reside in Delaware County and have 3 grown children who are her pride and joy and greatest source of inspiration.
CYNTHIA HARCOURT, PHR
Director of Human Resources/Compliance
Cynthia’s vast background as a former business owner and Chief Operating Officer for her Philadelphia environmental health and safety training firm of over ten years and professional reputation for upholding the highest standards of regulatory compliance and Human Resource background led Medical Solutions Supplier to recruit her as a consultant back in 2005. The immediate task was to prepare and submit the Company’s Community Health Accreditation Program (CHAP) application. This successful initiative soon led to an offer of full-time employment. Initially serving in the dual roles of Director of Human Resources and Operations, she now focuses on Human Resources and Compliance as a member of the MSS Executive Team.
Her attention to detail was honed during her fifteen-year career with the Department of Justice Antitrust Division, where she managed the workflow for 16 attorneys and five paralegals and prepared and filed all legal documents connected with Grand Jury investigations and trials.
When not at work, there’s nothing she likes better than cooking up a gourmet feast (accompanied by good wine and music) for her friends, or heading out to the links to improve her golf game. She enjoys volunteering for the American Cancer Society and supporting the SPCA.
Some of her favorite quotes provide insight into her philosophy of life: “When you blame others, you give up your power to change,” “Life begins at the end of your comfort zone,” and “Dance like no one can see you; sing like no one can hear you – and love like you cannot be hurt!”
Reimbursement Team Leader
With more than 20 years of experience in the Durable Medical Equipment (DME) field, Deborah Lalli was recruited to join the Medical Solutions Supplier team in 2006. “What impressed me most was how the Company’s core values provide a foundation for decision-making.” More than just a marketing tag line, “we truly are about making a difference in peoples’ lives.”
Married to husband Tony for 15 years, she is a devoted mom to sons, Tony and Dominick, and four-legged family member, “Ammo.” Spending time with her family, weekend trips to the mountains and supporting her favorite charities, the Easter Seals and Variety Club, are her favorite pastimes. “Having a child with special needs, I’ve seen firsthand the incredible good accomplished by these organizations,” says Deb.
Debbi’s role in the Medical Solutions Supplier Executive Team is critical, ensuring that billing practices maintain the highest standards. Her attention to detail and to “doing the right thing always” ultimately makes it a pleasure for our physicians, patients and payers to do business with MSS.
Co-Leader, Sales/Government Sector Sales
Chad Rose joined Medical Solutions Supplier in Sept 2011 as a Compression Therapy Consultant for the government sector, calling on all the VA facilities in Florida.
Prior to joining MSS, Chad was a small business owner, Marine Corps Officer and a corporate recruiter who focused on placing transitioning active duty military personnel into civilian professions.
After three years serving as a VA Compression Therapy Consultant, Chad's role with MSS expanded to encompass leading the government sector sales team. He says, “I love working in the VA environment. Being able to work with veterans on a daily basis and providing them with the Gold Standard of care is very fulfilling.”
In his free time, Chad enjoys water skiing with all of his retired Sea World skiing friends and, in winter, coaching high school wrestling.
Communications, Marketing & PR
Brenda Viola joined the Medical Solutions Supplier first as a consultant and became a full-time member of the Executive Team in 2012. Her career has included stints as a journalist and news anchor; a QVC Show Host, and a Public Information Officer for a first-ring suburb of Philadelphia. "What I love about working for a company like MSS is the freedom to be creative and the invigorating exchange of ideas that sharpen each of us to contribute our best," remarked Brenda.
From marketing slicks to social media; employee newsletters to press releases, Brenda is kept busy by the constant flow of good news surrounding the Company. "MSS cares about people, and this ripple effect has led to volumes of glowing patient testimonies as well as five consecutive 'Top Workplace' distinctions by Philly.com. Combined with our many charitable endeavors and our exclusive distribution of the outstanding Lympha Press® devices, I never have a lack of material!"
Brenda resides in Sarasota, Florida with her husband, Duane and Shasta, the Sheltie. In her spare time she is a sought-after communications coach and motivational speaker and is actively involved with causes that support local firefighters and EMTs.